FAQ

Sign-In and Password Problems

How do I sign in?
Tap on the Sign-in button in the Library. Enter the username and password that you registered on ForeignAffairs.com.

I forgot my username/password.
Your username is the same as email address that you used to register on ForeignAffairs.com. If you do not know the email address associate with your subscription contact customer service.

If you do not remember the password associated with this subscription, tap here to reset your password.

I am logged in and a subscriber, but I am unable to download any issues. What happened?
You must use the same username/password that is associated with your subscription. For additional help, contact customer service.

I am a subscriber, but I have not registered on ForeignAffairs.com.
Tap here to go to the registration form. You will need to enter the account number to complete registration.

I am a subscriber, but I don’t know my account number:
Your account number is located above your name on your address label.

I’m missing my label, so I can’t find by account number.
Contact customer service with your name and mailing address as it appears on your mailing label.
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I’m a subscriber, and I’m logged in. Why does content have "Purchase" buttons?
Plus and Digital subscribers: You are entitled to download all magazine issues during your active subscription. You are not entitled to download issues before your start date or after you expire.

Print subscribers: You qualify for a one-time free trial to the app for the remainder of your current term. During this trial, you are entitled to download all available magazine issues within your active subscription.

eBooks are only available for purchase and not included with any subscription.

General Questions about the App

Where can I download the Foreign Affairs iPad App?
You can download the app from the Apple iTunes store.

How much does the app cost?
The Foreign Affairs app is free to download in the iTunes store. Once the app is downloaded, you can purchase subscriptions, single issues, and other products.

What is included in the free Foreign Affairs app?
The app allows you to purchase a subscription, single issues, and eBooks. You can also read and store your downloaded issues or eBooks within the app. Foreign Affairs subscribers also qualify for access as part of their subscription.

Can I subscribe and buy single issues directly through the app?
Yes – both annual subscriptions and single issue are available as in-app purchases.

I am unable to load the app or items within the app. What happened?
Please check your wireless connection. You must be connected to make purchases, download issues and eBooks, and access previous purchases.

How do I restore my issues and eBooks if I delete the app or purchase a new iPad?
After reinstalling the app, your issues and eBooks can be restored by downloading them from your Library. You will not be charged for items that you have already purchased.

What devices can I use to access the app?
The app is currently only available on the iPad.

Foreign Affairs Subscribers – Frequently Asked Questions

I am a Foreign Affairs subscriber. Do I get access to the app?
Plus and Digital subscribers: You are entitled to download all magazine issues within your active subscription.

Print subscribers: You qualify for a one-time free trial to the app for the remainder of your current term. During this trial, you are entitled to download all magazine issues. eBooks are only available for purchase and not included with any subscription.

What is a Plus subscriber?
Plus subscribers receive the print issue, digital issue replicas in PDF and app formats, and additional editorial premiums.

What is a digital subscriber?
Digital subscribers receive the print issue as digital replicas in PDF and app formats.

Downloads and Purchases

How do I download issues included with my Foreign Affairs subscription?
Follow these steps:
1.Tap on the sign-in button in the Library
2. Sign in with the username/password that you used to register on ForeignAffairs.com
3. Tap "Download" and the content will download directly to your iPad
4. Tap "View" to view your issues

Do my issues or purchases expire?
No. Any downloaded issues and purchases are yours to keep.

Can I share content from an issue or eBook?
You can share some excerpts within the app but not entire issues or eBooks.

How long will it take to download an issue or eBook?
It typically takes five minutes to complete a download, but it could take longer depending on your wireless or internet connectivity. Once the download reaches a certain point, you will be able to read the issue while the download finishes.

My download stopped. What happened?
The download will pause if you lose connectivity or close the app. To resume the download, re-open the app and tap the item again.

I purchased an issue/article/eBook from ForeignAffairs.com, but I don’t see it here.
Purchases made on ForeignAffairs.com are separate from purchases made within the Foreign Affairs app. For example, an issue replica purchased from ForeignAffairs.com is available for download from your My Account page on ForeignAffair.com, but it will not be available to download with the app unless you purchase it from iTunes.

Can I get a preview before I make a purchase?
There is a sample issue available for preview in the library.

Contacting iTunes Support

Contact iTunes by opening the iTunes icon on your iPad and tapping "Support" to get answers for the following:

  • I have downloaded the Foreign Affairs app but cannot locate the icon on my iPad
  • I do not remember my iTunes password
  • How do I manage by iTunes subscription?
  • How do I cancel the digital subscription that I purchased through iTunes?
  • How do I reset my automatic renewal settings?
  • I am having trouble with iTunes billing
Foreign Affairs Customer Service

Please call 800-829-5539 (U.S./Canada) or 813-910-3608 (outside U.S./Canada). You can also email mailto:digital@foreignaffairs.customersvc.com.

*Only contact Foreign Affairs about subscriptions purchased directly from the magazine. Questions about iTunes subscriptions should be directed to Apple.

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